Here you will find the answers to the most frequently asked questions. Should you not find the answer you are looking for, please do get in touch.
What are the delivery charges for orders from the Online Shop?
Our delivery charges are flat rate based for weight below 5kg, but each country will have a different flat rate. We currently supply products to the Republic of Ireland, Northern Ireland, Europe, UK, Canada, America, and Australia any country outside of these can contact us and a postage quote will be sent .
Which payment methods are accepted in the Online Shop?
We currently accept payment through debit or credit card, through secured stripe payment system or Paypal.
How long will delivery take?
Once payment has cleared and the piece(s) are in stock, you can expect them within a week. If not, and your purchases need made, the average waiting time is between 2-4 weeks. Should you need a large order, delivery time may increase. We would contact you in this instance.
How secure is shopping in the Online Shop? Is my data protected?
We hold no sensitive payment data. That is done through stripe/ Paypal. And we do not share any of your other information, physical or email address etc with any other parties.
Do I receive an invoice for my order?
Yes, you will receive an order statement as soon as you place your order. Check your junk folder in your email account if the invoice does not appear in your main inbox. Many email software programs will send new contacts to your junk folder.
What happens as result of courier breakage?
We take every care in packaging our pottery; however on the unlikely event that any of your order breaks in postage, take photo the day of delivery and email it to us and we will replace the broken piece.
