Our delivery charges are flat rate based for weight below 5kg, but each country will have a different flat rate. We currently supply products to the Republic of Ireland, Northern Ireland, Europe, UK, Canada, America, and Australia any country outside of these can contact us and a postage quote will be sent .

We currently accept payment through debit or credit card, through secured stripe payment system or Paypal.

Once payment has cleared and the piece(s) are in stock, you can expect them within a week. If not, and your purchases need made, the average waiting time is between 2-4 weeks. Should you need a large order, delivery time may increase. We would contact you in this instance.

We hold no sensitive payment data. That is done through stripe/ Paypal. And we do not share any of your other information, physical or email address etc with any other parties.

If the order is straightforward, we will begin the design process right away. Should you have a special request, eg: a breakfast set with specific designs on each piece we would contact you to discern what you require on each piece and then begin the design process. Check out our Process page on how we go about creating your unique piece.

Yes, you will receive an order statement as soon as you place your order. Check your junk folder in your email account if the invoice does not appear in your main inbox. Many email software programs will send new contacts to your junk folder.

We take every care in packaging our pottery; however on the unlikely event that any of your order breaks in postage, take photo the day of delivery and email it to us and we will replace the broken piece.